About
MELOOKI is Melissa Manfull a Los Angeles-based visual artist and her Swiss husband, Lukas Vollenweider a mechanical engineer and sewer. We are both long-distance hikers and passionate outdoor people. Together we produce small batch, visually exciting out- door products. We are enjoying the outdoors and the city life and all our products are made to do the same, in an easy and hip way.
Manufacturing
Our products are proudly designed and manufactured by us at our small home in Los Angeles, CA USA.
Shipping
- In-stock items ship in 1-3 business days.
- Items that are not in stock have a lead time. Please check each individual product page for the appropriate lead time.
- We ship at the moment only to the US using USPS Priority service.
- A $10 flat fee is charged at checkout for your order.
Warranty
All sewn gear is warranted for 1 Year for manufacturing and material defects. We do not warranty user damage. We will stand behind the quality of all our products. If you experience any problems with your MELOOKI gear, please reach out to us with an email. If you need repairs on your gear, we are also happy to do so. Regardless of the situation, MELOOKIE is dedicated to customer service and has every intention of making sure that you are satisfied with your gear.
Returns / Refunds
Stock Items: We will accept returns of all stock items that are in unused condition within 30 days of purchase. If you believe your product to be defective, please contact us with the details of the defect. For new, unused item returns, the customer must pay the return shipping.
Custom Items: Due to the nature of custom work, custom items are non-refundable and non-exchangeable.
Terms and Conditions / Privacy Policy
The Links below offer more information about our Privacy Policy and Terms & Conditions.
Media
Contact
If you have any questions, please contact us at info@melooki.com
© 2023 MELOOKI